Application Privacy Policy
Last Updated September 17, 2024
CS MH, Inc. (“CS MH”, “we”, or “us”) is a mental health care company that delivers high quality therapy services. We provide one or more applications that connect users to care coordinators and experienced mental health professionals (the “Application”). We also operate a website (the “Site”) to promote our services. In this Privacy Policy, we refer to the Site and Application together as the “Services.“
This Privacy Policy explains how we handle your information when you sign up for and use the Application.
CS MH, Inc. (“CS MH”, “we”, or “us”) is a mental health care company that delivers high quality therapy services. We provide one or more applications that connect users to care coordinators and experienced mental health professionals (the “Application”). We also operate a website (the “Site”) to promote our services. In this Privacy Policy, we refer to the Site and Application together as the “Services.“
This Privacy Policy explains how we handle your information when you sign up for and use the Application.
CS MH, Inc. (“CS MH”, “we”, or “us”) is a mental health care company that delivers high quality therapy services. We provide one or more applications that connect users to care coordinators and experienced mental health professionals (the “Application”). We also operate a website (the “Site”) to promote our services. In this Privacy Policy, we refer to the Site and Application together as the “Services.“
This Privacy Policy explains how we handle your information when you sign up for and use the Application.
Application Information
Data and Information We Collect
When you use the Application, we may collect the following categories of information:
Contact details, such as name and phone number.
Biographical information, such as date of birth, gender, and zip code.
Health information that you provide on our intake questionnaire to sign up for the Application and to be connected to an appropriate provider. This includes information about your care history, treatment history, medication history, mental state, and any other information you provide.
Treatment and scheduling information, such as information about previous and upcoming appointments, health conditions and diagnoses, and treatments and care requirements.
Billing, payment, and insurance information, such as address, payment information, and insurance number and provider.
Any other content you provide on the Application.
Data we collect automatically through your use of the Application, including usage data and device data as defined in the ‘Personal Information We Collect’ section above.
Personal information from other sources, including personal information you provide to third-parties, such health plans and other health care professionals.
We may share this information with healthcare organizations that provide services to you through or in connection with the Application, such as our affiliated health care providers and/or medical groups. We may also share this information as otherwise necessary to provide the Services. For example, we may share information with service providers, such as IT providers that host and support the Services, and with insurance verification service providers. We may also share this information where required by law and for the “compliance and protection” purposes described below.
The information we collect from patients on the Application may be “Protected Health Information” or “PHI” subject to the Health Insurance Portability and Accountability Act (“HIPAA”). As a “business associate” under HIPAA to healthcare organizations, we are required to protect PHI in accordance with HIPAA.
When you use the Application, we may collect the following categories of information:
Contact details, such as name and phone number.
Biographical information, such as date of birth, gender, and zip code.
Health information that you provide on our intake questionnaire to sign up for the Application and to be connected to an appropriate provider. This includes information about your care history, treatment history, medication history, mental state, and any other information you provide.
Treatment and scheduling information, such as information about previous and upcoming appointments, health conditions and diagnoses, and treatments and care requirements.
Billing, payment, and insurance information, such as address, payment information, and insurance number and provider.
Any other content you provide on the Application.
Data we collect automatically through your use of the Application, including usage data and device data as defined in the ‘Personal Information We Collect’ section above.
Personal information from other sources, including personal information you provide to third-parties, such health plans and other health care professionals.
We may share this information with healthcare organizations that provide services to you through or in connection with the Application, such as our affiliated health care providers and/or medical groups. We may also share this information as otherwise necessary to provide the Services. For example, we may share information with service providers, such as IT providers that host and support the Services, and with insurance verification service providers. We may also share this information where required by law and for the “compliance and protection” purposes described below.
The information we collect from patients on the Application may be “Protected Health Information” or “PHI” subject to the Health Insurance Portability and Accountability Act (“HIPAA”). As a “business associate” under HIPAA to healthcare organizations, we are required to protect PHI in accordance with HIPAA.
When you use the Application, we may collect the following categories of information:
Contact details, such as name and phone number.
Biographical information, such as date of birth, gender, and zip code.
Health information that you provide on our intake questionnaire to sign up for the Application and to be connected to an appropriate provider. This includes information about your care history, treatment history, medication history, mental state, and any other information you provide.
Treatment and scheduling information, such as information about previous and upcoming appointments, health conditions and diagnoses, and treatments and care requirements.
Billing, payment, and insurance information, such as address, payment information, and insurance number and provider.
Any other content you provide on the Application.
Data we collect automatically through your use of the Application, including usage data and device data as defined in the ‘Personal Information We Collect’ section above.
Personal information from other sources, including personal information you provide to third-parties, such health plans and other health care professionals.
We may share this information with healthcare organizations that provide services to you through or in connection with the Application, such as our affiliated health care providers and/or medical groups. We may also share this information as otherwise necessary to provide the Services. For example, we may share information with service providers, such as IT providers that host and support the Services, and with insurance verification service providers. We may also share this information where required by law and for the “compliance and protection” purposes described below.
The information we collect from patients on the Application may be “Protected Health Information” or “PHI” subject to the Health Insurance Portability and Accountability Act (“HIPAA”). As a “business associate” under HIPAA to healthcare organizations, we are required to protect PHI in accordance with HIPAA.
How we use collected Data and Information
We use personal information for the operating and administering the Services. This includes:
Providing, operating, and monitoring the Services, such as treatment assessment, provider credentialing, email notifications, appointment management
Responding to inquiries, providing customer service, communicating with you, and addressing your questions and feedback
We may use your personal information to: protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); audit our internal processes; comply with applicable laws, lawful requests, and legal process; and prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.
We use personal information for the operating and administering the Services. This includes:
Providing, operating, and monitoring the Services, such as treatment assessment, provider credentialing, email notifications, appointment management
Responding to inquiries, providing customer service, communicating with you, and addressing your questions and feedback
We may use your personal information to: protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); audit our internal processes; comply with applicable laws, lawful requests, and legal process; and prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.
We use personal information for the operating and administering the Services. This includes:
Providing, operating, and monitoring the Services, such as treatment assessment, provider credentialing, email notifications, appointment management
Responding to inquiries, providing customer service, communicating with you, and addressing your questions and feedback
We may use your personal information to: protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); audit our internal processes; comply with applicable laws, lawful requests, and legal process; and prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.
Information Security
We take reasonable steps online and offline to safeguard the Personal Data that you provide to us, including: hosting your Personal Data with enterprise-grade service providers that use Secure Sockets Layer (SSL) encrypted connections (HTTPS), secure multi-tiered firewalls, encryption, secure cloud-based environments, server authentication, and industry-standard firewalls; using password managing software to manage our passwords; and using two-factor authentication to access backend systems. It is common knowledge that transmission of information via the Internet is not wholly secure, and we cannot guarantee the security of your Personal Data, or any other information, transmitted to or through any of our Site. Any transmission of Personal Data, or other information, is at your own risk. By using our Site, you acknowledge and accept these risks. As a result, we cannot guarantee or warrant the security of any information you disclose or transmit to us or that are otherwise provided to us and we cannot be responsible for the theft, destruction, or inadvertent disclosure of information. It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the Site. Any transmission of information is at your own risk. If you have any questions about security on our Site, or if you become aware of any unauthorized use of an Account, loss of your Account credentials, or suspect a security breach, notify us immediately via support@jointhesupportnetwork.com.
We take reasonable steps online and offline to safeguard the Personal Data that you provide to us, including: hosting your Personal Data with enterprise-grade service providers that use Secure Sockets Layer (SSL) encrypted connections (HTTPS), secure multi-tiered firewalls, encryption, secure cloud-based environments, server authentication, and industry-standard firewalls; using password managing software to manage our passwords; and using two-factor authentication to access backend systems. It is common knowledge that transmission of information via the Internet is not wholly secure, and we cannot guarantee the security of your Personal Data, or any other information, transmitted to or through any of our Site. Any transmission of Personal Data, or other information, is at your own risk. By using our Site, you acknowledge and accept these risks. As a result, we cannot guarantee or warrant the security of any information you disclose or transmit to us or that are otherwise provided to us and we cannot be responsible for the theft, destruction, or inadvertent disclosure of information. It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the Site. Any transmission of information is at your own risk. If you have any questions about security on our Site, or if you become aware of any unauthorized use of an Account, loss of your Account credentials, or suspect a security breach, notify us immediately via support@jointhesupportnetwork.com.
We take reasonable steps online and offline to safeguard the Personal Data that you provide to us, including: hosting your Personal Data with enterprise-grade service providers that use Secure Sockets Layer (SSL) encrypted connections (HTTPS), secure multi-tiered firewalls, encryption, secure cloud-based environments, server authentication, and industry-standard firewalls; using password managing software to manage our passwords; and using two-factor authentication to access backend systems. It is common knowledge that transmission of information via the Internet is not wholly secure, and we cannot guarantee the security of your Personal Data, or any other information, transmitted to or through any of our Site. Any transmission of Personal Data, or other information, is at your own risk. By using our Site, you acknowledge and accept these risks. As a result, we cannot guarantee or warrant the security of any information you disclose or transmit to us or that are otherwise provided to us and we cannot be responsible for the theft, destruction, or inadvertent disclosure of information. It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the Site. Any transmission of information is at your own risk. If you have any questions about security on our Site, or if you become aware of any unauthorized use of an Account, loss of your Account credentials, or suspect a security breach, notify us immediately via support@jointhesupportnetwork.com.
Rights to Your Data and Information
You may change, edit, update, or delete the information that you provided when you set up your Account, when you purchased a product, set up an appointment, or joined our mailing list by sending a request to support@jointhesupportnetwork.com. You may also request the deletion of this information by sending an e-mail to support@jointhesupportnetwork.com. If you access our Site from certain jurisdictions, such as the EEA, you may have additional rights and options with regard to accessing, reviewing, correcting, and updating your Personal Data, as well as how we use and disclose your Personal Data.
As a Data Subject, you have the right to request access to your Personal Data as it exists in our records by contacting us. You also have the right to rectification, correction, or amendment of your Personal Data if it is inaccurate or incomplete. You may also have the right to erasure of your Personal Data; however, this is not always possible due to legal requirements and exceptions may apply. Please note that if you request erasure of your Account, we, in complying with your request, shall also delete any and all information that has been submitted to us through our Site.
A Data Subject may have the right to object to the processing of his or her Personal Data, for example, due to his or her particular situation, for direct marketing uses, or for scientific or historical research. In certain circumstances, Data Subjects may have the right to obtain a restriction on our processing of their Personal Data, in which case such Personal Data will, with the exception of storage, only be processed with the Data Subject’s consent or in circumstances such as our exercise or defense of legal claims or the protection of another person. Data Subjects may also have the right to request that we provide data portability for their Personal Data via a copy of the data in a commonly-used format and/or transfer their Personal Data directly to another data controller (where technically feasible). Exceptions to these rights may apply, for example, if the processing is necessary for a task carried out in the public interest. Finally, if a Data Subject has given his or her consent to our processing of his or her Personal Data for certain purposes, he or she has the right to withdraw consent to such use at any time by contacting us via the contact information below.
If you are not satisfied with how we manage your Personal Data, you have the right to make a complaint to a data protection regulator. A list of National Data Protection Authorities can be found here.
You may change, edit, update, or delete the information that you provided when you set up your Account, when you purchased a product, set up an appointment, or joined our mailing list by sending a request to support@jointhesupportnetwork.com. You may also request the deletion of this information by sending an e-mail to support@jointhesupportnetwork.com. If you access our Site from certain jurisdictions, such as the EEA, you may have additional rights and options with regard to accessing, reviewing, correcting, and updating your Personal Data, as well as how we use and disclose your Personal Data.
As a Data Subject, you have the right to request access to your Personal Data as it exists in our records by contacting us. You also have the right to rectification, correction, or amendment of your Personal Data if it is inaccurate or incomplete. You may also have the right to erasure of your Personal Data; however, this is not always possible due to legal requirements and exceptions may apply. Please note that if you request erasure of your Account, we, in complying with your request, shall also delete any and all information that has been submitted to us through our Site.
A Data Subject may have the right to object to the processing of his or her Personal Data, for example, due to his or her particular situation, for direct marketing uses, or for scientific or historical research. In certain circumstances, Data Subjects may have the right to obtain a restriction on our processing of their Personal Data, in which case such Personal Data will, with the exception of storage, only be processed with the Data Subject’s consent or in circumstances such as our exercise or defense of legal claims or the protection of another person. Data Subjects may also have the right to request that we provide data portability for their Personal Data via a copy of the data in a commonly-used format and/or transfer their Personal Data directly to another data controller (where technically feasible). Exceptions to these rights may apply, for example, if the processing is necessary for a task carried out in the public interest. Finally, if a Data Subject has given his or her consent to our processing of his or her Personal Data for certain purposes, he or she has the right to withdraw consent to such use at any time by contacting us via the contact information below.
If you are not satisfied with how we manage your Personal Data, you have the right to make a complaint to a data protection regulator. A list of National Data Protection Authorities can be found here.
You may change, edit, update, or delete the information that you provided when you set up your Account, when you purchased a product, set up an appointment, or joined our mailing list by sending a request to support@jointhesupportnetwork.com. You may also request the deletion of this information by sending an e-mail to support@jointhesupportnetwork.com. If you access our Site from certain jurisdictions, such as the EEA, you may have additional rights and options with regard to accessing, reviewing, correcting, and updating your Personal Data, as well as how we use and disclose your Personal Data.
As a Data Subject, you have the right to request access to your Personal Data as it exists in our records by contacting us. You also have the right to rectification, correction, or amendment of your Personal Data if it is inaccurate or incomplete. You may also have the right to erasure of your Personal Data; however, this is not always possible due to legal requirements and exceptions may apply. Please note that if you request erasure of your Account, we, in complying with your request, shall also delete any and all information that has been submitted to us through our Site.
A Data Subject may have the right to object to the processing of his or her Personal Data, for example, due to his or her particular situation, for direct marketing uses, or for scientific or historical research. In certain circumstances, Data Subjects may have the right to obtain a restriction on our processing of their Personal Data, in which case such Personal Data will, with the exception of storage, only be processed with the Data Subject’s consent or in circumstances such as our exercise or defense of legal claims or the protection of another person. Data Subjects may also have the right to request that we provide data portability for their Personal Data via a copy of the data in a commonly-used format and/or transfer their Personal Data directly to another data controller (where technically feasible). Exceptions to these rights may apply, for example, if the processing is necessary for a task carried out in the public interest. Finally, if a Data Subject has given his or her consent to our processing of his or her Personal Data for certain purposes, he or she has the right to withdraw consent to such use at any time by contacting us via the contact information below.
If you are not satisfied with how we manage your Personal Data, you have the right to make a complaint to a data protection regulator. A list of National Data Protection Authorities can be found here.
Data and Information Retention
We retain the Personal Data we receive as described in this Privacy Policy for as long as you use our Site or as necessary to fulfill the purpose(s) for which it was collected, provide our products and services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.
Following termination or deactivation of your Account, we may retain your Data for a reasonable amount of time for archival purposes. Furthermore, we may retain and continue to indefinitely use your Data contained in your communications to other users or posted in public or semi-public areas of the Site.
We retain the Personal Data we receive as described in this Privacy Policy for as long as you use our Site or as necessary to fulfill the purpose(s) for which it was collected, provide our products and services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.
Following termination or deactivation of your Account, we may retain your Data for a reasonable amount of time for archival purposes. Furthermore, we may retain and continue to indefinitely use your Data contained in your communications to other users or posted in public or semi-public areas of the Site.
We retain the Personal Data we receive as described in this Privacy Policy for as long as you use our Site or as necessary to fulfill the purpose(s) for which it was collected, provide our products and services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.
Following termination or deactivation of your Account, we may retain your Data for a reasonable amount of time for archival purposes. Furthermore, we may retain and continue to indefinitely use your Data contained in your communications to other users or posted in public or semi-public areas of the Site.
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If you or someone you know is experiencing an emergency or crisis and needs immediate help, call 911 or go to the nearest emergency room. Additional crisis resources can be found here.
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Information
Questions?
© 2024 The Support Network
If you or someone you know is experiencing an emergency or crisis and needs immediate help, call 911 or go to the nearest emergency room. Additional crisis resources can be found here.
Get started
Information
Questions?
© 2024 The Support Network
If you or someone you know is experiencing an emergency or crisis and needs immediate help, call 911 or go to the nearest emergency room. Additional crisis resources can be found here.